Privacy Policy

PRIVACY POLICY

 

Introduction

 

This Privacy Policy applies to both the website, ordering mobile app and the APPTAK Rider App owned and operated by Muller & Phipps Pakistan (Pvt.) Limited This section explains how we collect, use, and protect the information you provide on the website, which is subsequently used for delivery operations through the APPTAK Rider App.

 

Please note, this Privacy Policy specifically addresses information collected via the website or the ordering mobile app, which is then used to facilitate deliveries through the APPTAK Rider App. The terms "we," "us," and similar references refer to Muller & Phipps Pakistan (Pvt.) Limited and its affiliates.

 

What Information Do We Collect?

 

When you register on our website, we collect certain personal information, which may include:

 

• Your name
• Email address
• Mailing address
• Phone number
• Payment details

 

This information is used to facilitate product purchases via the APPTAK website or the Android App, and deliveries, which are managed through the APPTAK Rider App. While you only register on the website, the information you provide will be shared with the delivery service to ensure your orders are processed and delivered correctly.

 

We also collect general website usage data using cookies and similar technologies, as outlined in the "Do We Use Cookies?" section below.

 

How Do We Use Your Information?

 

We use the information collected from you on the website for the following purposes:

 

• To process your orders and facilitate delivery services through the APPTAK Rider App.
• To ensure timely and accurate delivery of your purchases by sharing relevant details (such as your address) with delivery riders using the APPTAK Rider App.
• To provide customer support and respond to your inquiries.
• To communicate with you regarding your orders, services, and potential updates or promotions.
• To improve the overall experience and functionality of our website and services.

 

Your personal information, although collected through the website or the ordering mobile app, is critical for the operations of the APPTAK Rider App to manage and execute deliveries efficiently.

 

Location Data (APPTAK Website, Mobile App and APPTAK Rider App)

 

While you, as the customer, only register on the website, your delivery details will be shared with riders using the APPTAK Rider App. The riders' location data (GPS) is used to ensure efficient routing and timely deliveries. Your location data is not tracked; however, your delivery address is shared with riders for operational purposes.

 

Security: How Do We Protect Your Information?

 

We implement a range of security measures to protect your personal information. Your details are stored behind secure networks with industry standard security and only accessible by authorized personnel. Sensitive information, such as personal information and payment data, is encrypted and stored securely in our systems. All sensitive/financial data is transmitted using Secure Socket Layer (SSL) technology.

 

However, no method of internet transmission is completely secure, and we are not responsible for illegal activities (e.g., hacking).

 

Do We Use Cookies?

 

Yes. We use cookies and similar technologies to enhance your experience on the website. Cookies help us remember your preferences, such as items in your shopping cart, and collect general site usage data.

 

Do We Disclose the Information We Collect to Outside Parties?

 

We do not sell, trade, or transfer your personally identifiable information to external parties, except as described here. We share your details with third-party partners, to ensure operation of APPTAK and to facilitate delivery services. These parties agree to keep your information confidential.

 

We may also disclose your information to comply with legal requirements or to protect our rights and the safety of others. In the event of a corporate merger or restructuring, your data may be transferred as part of that process.

 

Non-personally identifiable visitor information may be shared for marketing, advertising, or other purposes.

 

Third-Party Links:

 

Our website may contain links to third-party services or websites. These third-party platforms have separate privacy policies, and we are not responsible for their content or activities. However, we appreciate feedback about these platforms and encourage users to report any issues.

 

Changes to Our Policy:

 

If we make changes to this Privacy Policy, those changes will be posted on this page. Your continued use of our website and services, including the APPTAK Rider App for deliveries, constitutes acceptance of the updated terms.

 

Your Consent:

 

By using our website, you consent to the collection and use of your information for deliveries through the APPTAK Rider App, as described in this Privacy Policy. You also agree to any updates made to the Privacy Policy.

 

For further inquiries, contact us at: care@apptak.pk

When contacting us, please include your name, address, and relevant contact details for follow-up.